Freshdesk is often seen as a simple starting point in the helpdesk world. But as your company grows, you’ll quickly run into its limitations. Daktela is a solution built for both the beginning and the scaling phases. From small teams to large contact centers with dozens of agents, Daktela handles not only emails but also calls, chats, social media messages, SMS, and messengers – all in a single platform.
Daktela vs Freshdesk – Which One to Choose?
🔹 True Omnichannel Platform: Freshdesk handles tickets and chat, but if you want voice, you’ll need third-party add-ons. Daktela has it all natively in one system.
🔹 Own Voice Infrastructure: No external operator integrations needed. Daktela is both a contact center and a call center, including predictive dialing, IVR, and call recordings.
🔹 Your Data Stays at Home: Daktela’s servers are located in the Czech Republic and Slovakia. Your data is secure and meets European standards.
🔹 AI and Automation: From chatbots to smart request routing – Daktela is built for 21st-century operations.
🔹 Local Support and Proximity: We’re just a call away. Fast responses, deep understanding of your market, and real-world business experience.
Freshdesk might be fine for getting started. But when you need to unify channels, gain a full customer view, or expand into new markets, you’ll appreciate a solution that doesn’t hold you back.
Daktela isn’t just "another American helpdesk." It’s a smart contact center platform for Czech and international companies that want to grow without limits.
👉 Ready for a change? Request a free demo or book a consultation today.
