Povečajte upravljanje e-pošte z e-poštnim botom z umetno inteligenco
Avtomatizirajte postopke e-pošte, od usmerjanja in jezikovne podpore do prilagojenih odzivov in napredne integracije. Naš e-poštni bot z umetno inteligenco vaši ekipi omogoča, da se osredotoči na tisto, kar je najpomembnejše - na vaše stranke.
Uporabite našo intuitivno platformo za ustvarjanje e-poštnih robotov, racionalizacijo usmerjanja in izboljšanje komunikacije z brezhibno integracijo in večjezično podporo.
Ustvarjanje našega klepetalnega robota je enostavno
Uporabite naše uporabniku prijazno grafično orodje za ustvarjanje botov, s katerim lahko brez težav oblikujete komunikacijske tokove in tako odpravite potrebo po programiranju. To omogoča učinkovitejše odzivanje na zahteve strank.
Napredna integracija
Združljivost našega sistema z zunanjimi sistemi in modularnimi komponentami omogoča neskončne možnosti prilagajanja in avtomatizacije, ki ustrezajo vašim edinstvenim poslovnim zahtevam.
Podpora v številnih jezikih
Podpora v več evropskih jezikih omogoča učinkovito komunikacijo z mednarodnimi strankami, širi vaš operativni doseg in povečuje zadovoljstvo globalnih strank.
Optimizacija usmerjanja e-pošte
Z racionalizacijo postopka usmerjanja e-pošte se zmanjša ročno delo, kar omogoča takojšnje odzivanje na poizvedbe strank in občutno poveča učinkovitost delovnega procesa.
Odkrijte napredne funkcije
Odkrijte funkcije, ki optimizirajo vse vidike podpore strankam - od avtomatizacije upravljanja zahtevkov in nemotenih procesov eskalacije do zmogljivega procesiranja naravnega jezika in nadzora interakcij.
Avtomatizacija upravljanja zahtevkov/tiketov
Upravljanje zahtevkov lahko poenostavite s samodejnim posodabljanjem kategorij, statusov in drugih lastnosti zahtevkov ter s tem povečate učinkovitost obravnave zahtevkov.
Gladka integracija
Določite Daktela mailbot kot osrednjo točko v kontaktnem centru. Pridobite dostop do konsolidiranega pregleda interakcij in prepisov ter zagotovite nemoten prehod pri eskalaciji do živega agenta.
Obdelava naravnega jezika (NLP)
Uporabite obdelavo naravnega jezika za zaznavanje ključnih besednih zvez in določanje namena uporabnika, kar omogoča boljše razumevanje in hitrejše reševanje poizvedb strank.
Nadzor interakcij
Nadzorujte komunikacijo in izboljšajte svoj sistem NLP z enostavno izvedljivim procesom usposabljanja za večjo natančnost odzivov.
Zakaj podjetja izberejo Daktela chatbot
Preverite, zakaj se podjetja zanašajo na naše klepetalne robote za pametnejše storitve za stranke. Daktela je izbira za sodobno komunikacijo, od zmanjšanja stroškov do pospeševanja prodaje in izboljšanja zadovoljstva.
Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Daktelina prilagodljiva rešitev nam je pomagala med COVIDom, ko smo nemoteno prešli na domačo pisarno in zagotovili, da to ni vplivalo na linijo za storitve za stranke.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Colaborarea cu Daktela a adus soluții eficiente, optimizând comunicarea, personalizarea ofertelor și gestionarea solicitărilor prin modulele Voce, Ticketing, WebChat și social media.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Hlavným dôvodom zavedenia omnichannel riešenia Daktela bola potreba efektívneho nástroja na riadenie podpory, ktorý zjednodušuje komunikáciu a zlepšuje výkon kontaktného centra.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Učinkovitost 11-članske ekipe za pomoč strankam je zdaj enostavno meriti in optimizirati s poročanjem. Daktela je nadomestila prej ločene sisteme in združila vse v eno rešitev.
