At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,800 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.
Why Daktela
- Successful and constantly growing global company with plenty of opportunities
- Great, innovative product
- Fast-moving and agile environment where you can change things
- A lot of opportunities to grow
- Great company culture
- A fair reward, nice package of benefits and company events and activities
What you’ll do
You’ll own the delivery of customer projects and the ongoing service relationship with our key accounts, from kick-off to handover and day-to-day service management. You’ll be the single point of contact who keeps scope, time and budget under control. AI is a standard part of how we work, and you’ll use it every day.
Your responsibilities:
- Lead customer implementation and customization projects (from small custom changes to enterprise omnichannel rollouts) using Daktela’s lightweight waterfall methodology
- Use AI assistants every day for project work: status reports, risk and action logs, meeting minutes, customer communication, estimates and documentation
- Run kick-offs, status meetings and steering committees. Report project health (scope, time, budget) in the monthly PMO report
- Manage scope and change requests, MD estimates, milestones, acceptance and handover protocols, and project closure
- Coordinate internal teams (sales, analysts, developers, support) and customer stakeholders, and escalate risks early
- As Service Manager, run regular service reviews with key accounts: prepare open topics, track tickets and deadlines, write minutes and quarterly health checks
- Make sure projects are billed correctly (worklogs, milestones, WIP) together with finance
Your experience and skills
- Willingness to learn, responsibility, and teamwork (a positive attitude and initiative are a must).
- Enthusiasm for AI-assisted development: You see AI as a "partner" that frees you from routine tasks, but you also understand the risks and know that you are ultimately responsible for safe and functional code (no mindless copying).
- Daily hands-on use of AI tools (Claude, ChatGPT or similar), with openness to automating routine work.
- 2+ years of experience managing IT/software implementation projects, ideally SaaS, CCaaS or integrations
- Practical command of project management basics: planning, RAID logs, RAG status reporting, change control
- Confident communication with customers at all levels, including managing expectations and difficult conversations
- Commercial awareness: you understand MD-based estimates, milestones and billing
- Experience with ticketing and project tools (Jira, Daktela, Google Workspace, Slack)
- PM certification (PMP, PRINCE2, IPMA) or contact center knowledge is a plus
- Communicative English
- Czech or Slovak at C2 level
What makes this role exciting
- You’ll work with AI every day, not as an experiment but as the standard way we run projects
- You’ll deliver projects for large enterprise customers with real impact on their customer care operations
- You’ll work directly with the Head of Professional Services and see the whole delivery picture
- You’ll help build Service Management from scratch on our top accounts
- Short decision paths: your ideas on process and tooling get implemented
What we offer
- Twice a year we distribute bonuses according to the company’s profit
- New modern offices at OC Flora
- Hybrid work environment (home office)
- 5 weeks of vacation
- Referral bonus
- Sick days, meal contributions, and a Multisport card
