At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.
Why Daktela
- Successful and constantly growing global company with plenty of opportunities.
- Great, innovative product.
- Fast-moving and agile environment where you can change things.
- A lot of opportunities to grow.
- Great company culture.
- A fair reward, nice package of benefits and company events and activities.
What you’ll do
As a Customer Onboarding Specialist, you will guide new customers through the setup and go-live of Daktela. You’ll design the right solution, configure the platform, and ensure a smooth launch. Because onboarding is the foundation of the entire customer journey, your goal is to help customers reach value from the Daktela platform as quickly as possible.
You will:
- Lead the end-to-end onboarding of new Daktela customers, including technical setup and configuration.
- Consult with customers, understand their needs, and propose the right solution design.
- Manage and implement the onboarding process from the initial call to a successful go-live.
- Support customers during the hypercare phase to ensure a smooth transition and quick value.
- Take ownership of correct implementation delivery and on-time completion.
Your experience and skills
- High motivation to learn new things.
- Excellent organisational skills, efficiency, and a performance-oriented approach.
- Experience in customer communication and a strong customer-focused mindset.
- Strong communication skills and a professional attitude.
- Technical background or basic IT knowledge is a significant advantage.
- Communicative level of English.
- Active use of AI tools.
What makes this role exciting
- You will be the one who guides the customer through their very first encounter with Daktela.
- You will gain a great overview of how companies work with contact centers and what processes are behind them.
- You will gain real-world experience in project management – from the initial meeting to the successful implementation of the solution.
- You’ll directly impact customers’ time-to-value by helping them get real benefits from Daktela fast.
- You’ll develop a rare mix of consulting, communication and technical skills that are valuable for future roles in Customer Success or Product Management.
What we offer
- Twice a year we distribute bonuses according to the company's profit
- New modern offices at OC Flóra
- Hybrid work environment (home office)
- 5 weeks of vacation
- Referral bonus
- Sick days, meal contributions, and a Multisport card
