London, UK – 25 September 2025 – Daktela, a leading provider of cloud-based communication solutions, has been named “Best Comms Application” at the Comms Council UK Awards 2025.
This prestigious award recognises outstanding innovation, functionality and measurable customer impact within the UK’s communications sector—celebrating platforms that drive efficiency, collaboration, and customer experience excellence.
Daktela impressed the judges with its cloud-based platform that brings all business communications into one place. Combining voice, email, chat, social media, CRM, and AI tools in a single, intelligent app, Daktela helps organisations of all sizes track and manage customer interactions across multiple channels, improve internal collaboration, and deliver unified, high-quality service.
In the final shortlist, Daktela was selected alongside major players such as Vonage (VCC Intelligent Workspace) and 8×8 (Platform for CX). Despite facing contenders with global reach and large-scale operations, Daktela stood out for its agility, user-centred design, and proven customer results.
“We are absolutely delighted to receive this award. It recognises the strength of our platform, our commitment to innovation, and the deep trust our customers place in us. What makes Daktela different is our ability to scale intelligently, deploy rapidly, and deliver measurable results—without compromise. This win belongs to our whole team and our incredible partner network.”
— Samantha Haylor, UK Managing Director, Daktela
Over the past 12 months, Daktela has:
- Grown UK platform usage by 40%
- Onboarded over 250 new partner accounts
- Processed more than 120 million customer interactions
- Launched powerful AI features, including AI Copilot, Automated QA, and AI Email Routing
A standout case study featured in the award submission highlighted Staircraft Group, which significantly improved multidepartment communication and reduced administrative overhead after deploying Daktela’s unified communications platform with SLA-driven workflows.
Daktela is a European leader in cloud-based contact centre and unified communication solutions. The platform enables omnichannel customer engagement, workflow automation, AI-powered support and CRM - all from a single interface. With offices across Europe and a fast-growing partner network in the UK, Daktela supports over 1,700 customers worldwide.
