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March 11, 2025

10:00 AM CET

Online Event

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AI can handle thousands of inquiries daily, freeing up agents to focus on complex issues and significantly improving the customer experience. In this webinar, you’ll discover the practical benefits of AI, where it delivers the most value, and what to watch out for during implementation. We’ll also present a case study of Gafa Auto, a company that already uses voicebos and chatbot to enhance customer service.

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What We'll Cover in the Webinar

Why companies are investing in AI and what drives their decision.
How AI is transforming customer support and the benefits it brings.
How AI works in the Company Gafa Auto.
Key steps to successfully implementing AI in customer service.
Common mistakes in AI adoption and how to avoid them.

What You'll Take Away

Insights on how to implement AI in a way that genuinely supports your agents.
A clear overview of which tasks AI can handle independently and where human intervention remains essential.
A structured approach to effectively combining AI with human agents.
A proven framework for introducing AI into customer support.
Inspiration from a company that has been leveraging AI in customer service for over a year.
Solutions to the most common AI implementation challenges to help you avoid unnecessary complications.

Meet Our Speaker

Jakub Sidorják

Senior Consultant at Daktela, specializing in optimizing customer support through cutting-edge technological solutions. He works with small and large e-commerce businesses across Europe, analyzing their needs and designing omnichannel and AI-driven solutions that improve response times and customer satisfaction.

LinkedIn Profile

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