Why Automation Matters: Your Competitive Advantage in 2025

May 28, 2025

10:00 AM CET

Online Event

In 2025 customers expect more. Faster answers, 24/7 availability, and a personalized experience. But how do you deliver without exhausting your team or breaking the bank?

Join our exclusive webinar and discover the biggest trends shaping customer service in 2025. Learn why automation has become the number one investment priority for enhancing customer experience, explore proven AI use cases that deliver real and fast results.

Join the Webinar

What We'll Cover in the Webinar

The biggest trends shaping customer service in 2025.
Why automation is now the #1 investment priority in customer experience.
Proven AI use cases that deliver real results fast.
Real-world case studies:
Practical insights on making automation accessible, scalable, and effective for any business.

What You'll Take Away

Why automation isn't just for big tech — it’s now scalable for companies of all sizes.
How to avoid the most common pitfalls when adopting AI in customer service.
How to transform automation into a source of recurring revenue.
Step-by-step strategies for quick wins using Daktela’s plug-and-play AI modules.
Inspiration from real stories showing measurable impact — saving FTEs, improving satisfaction, and speeding up response times.
Who should attend: CX and Contact Center Leaders, Operations Managers, Technology and Digital Transformation Professionals, Daktela Partners aiming to upsell smarter solutions.

Meet Our Speaker

Tomáš Hyben

Tomáš Hyben is a Senior Channel Manager at Daktela, where he helps partners and businesses unlock the full potential of modern communication platforms. With over a decade of experience in customer experience technology and digital transformation, Tomáš specializes in helping clients deploy scalable, impactful automation solutions.
From strategizing go-to-market models to guiding implementation of AI-driven tools, his insights have shaped CX initiatives across diverse industries. Tomáš is passionate about turning complexity into clarity and helping partners transform challenges into opportunities.

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