Viitorul unui Customer Care
May 28, 2025
10:00 AM CET
Online Event
Automatizează asistența clienților și oferă echipei tool-uri care integrează tehnologia AI, pentru a spori eficiența operațională. În același timp, asigură-le clienților o experiență de suport excepțională,
care îmbină rapiditatea cu personalizarea!
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Join the Webinar
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What We'll Cover in the Webinar

  • The biggest trends shaping customer service in 2025.
  • Why automation is now the #1 investment priority in customer experience.
  • Proven AI use cases that deliver real results fast.
  • Real-world case studies:
      ○ How Košík.cz cut agents from 8 to 3 while doubling chat volume.
      ○ How a Telco provider eliminated 25% of email workload with AI.
      ○ How Daktela AI Copilot boosts agent efficiency and customer satisfaction.
  • Practical insights on making automation accessible, scalable, and effective for any business.
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What You'll Take Away

  • Why automation isn't just for big tech — it’s now scalable for companies of all sizes.
  • How to avoid the most common pitfalls when adopting AI in customer service.
  • How to transform automation into a source of recurring revenue.
  • Step-by-step strategies for quick wins using Daktela’s plug-and-play AI modules.
  • Inspiration from real stories showing measurable impact — saving FTEs, improving satisfaction, and speeding up response times.
  • Who should attend: CX and Contact Center Leaders, Operations Managers, Technology and Digital Transformation Professionals, Daktela Partners aiming to upsell smarter solutions.
Tomáš Hyben, Daktela

Meet Our Speaker

Tomáš Hyben

Tomáš Hyben is a Senior Channel Manager at Daktela, where he helps partners and businesses unlock the full potential of modern communication platforms. With over a decade of experience in customer experience technology and digital transformation, Tomáš specializes in helping clients deploy scalable, impactful automation solutions.
From strategizing go-to-market models to guiding implementation of AI-driven tools, his insights have shaped CX initiatives across diverse industries. Tomáš is passionate about turning complexity into clarity and helping partners transform challenges into opportunities.

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