VCC Live is a platform known primarily for its focus on outbound calling and call centres. However, if you are looking for more than just voice – if you want full control over customer communication across all channels, automation, CRM integrations, and above all, clarity and simplicity – then you should explore what Daktela has to offer.
Daktela is an omnichannel contact centre platform that connects calls, emails, SMS, social media, web chats, and messengers into a single, unified system. Every interaction is displayed in context, giving your agents full visibility into each customer's complete communication history.
🔹 True Omnichannel Capability: Daktela handles all communication channels – voice, chat, email, social media, and SMS.
🔹 Own Infrastructure in the Czech Republic and Slovakia: Your data remains secure, under your control, and fully GDPR compliant.
🔹 Automation and AI by Default: Chatbots, smart routing, and predictive dialling – Daktela accelerates your operations without the need for external modules.
🔹 Seamless Integration: Easily connect Daktela to your CRM, ERP, e-commerce platform, or WFM system – without long projects or custom development.
🔹 Local Team, Real Support: Forget offshore helpdesks. Daktela provides live support in Czech and Slovak, with real knowledge of the local market.
VCC Live is a strong tool, but if you are seeking an alternative, Daktela offers a comprehensive omnichannel solution with a focus on a unified and intuitive user experience for your entire team.
Daktela is designed to unify all communication channels within one clear and easy-to-use interface. It also stands out with its high level of adaptability – our solution flexibly adjusts to your specific needs and grows alongside your business requirements. Implementation is straightforward and does not require external system integrators.
Brands like Notino, PPL, and Footshop rely on Daktela every day in environments where every second counts.
👉 Ready for a change? Request a free demo or book a consultation today.
