Staffino

Staffino is a system for evaluating CSAT and the work of operators
in the contact center. Getting ratings has never been easier and you can choose for yourself how you will receive your ratings.

How much does Staffino’s integration with Daktela cost?

Daktela provides standard integration with Staffino. Only the connector and the primary customization of Staffino’s settings are charged, as well as the number of interactions sent by Staffino.

How can you set the rating
in Staffino?

1. Rate phone calls – send SMS / email / purchase order after the call
2. Rate email communication – send an email / SMS /… after closing the ticket
3. Rate webchat communication – request a rating after a webchat via webchat / SMS / email /….

What are the benefits of Staffino?

• Improves service and care for your customers
• Motivated and satisfied employees
• Possibility to collect ratings on multiple communication channels