Telecomunication and Contact Centers

Provide comprehensive information service through all communication channels – from calls, web chat and emails to SMS and messages on social networks.

More than 1200 clients trust Daktela everyday

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Daktela solution for you

Provide Customer Specific numbers

Daktela can provide a full range of new or ported local, mobile, international or toll-free numbers to allow you to give each customer the numbers they need.

International phone numbers

Cheap calls

Through our carrier services network, we can offer you the best calling rates for all the numbers we provide. All are based on per-second billing with no setup charges.

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You can record and archive customer calls

All requests, orders, and complaint calls can easily be recorded and stored for later retrieval as required in the Daktela cloud application.

No calling limits

We offer no limits on inbound or outbound calling levels.

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Encounter a solution that will transform your business for the better.

See how Daktela can help you. For free.

We developed a Chatbot that will handle all of the queries automatically for you.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their own data.

Automated Customer Service System

Robotic calls are used for automatic, robotic dialing of contacts without operators.

Call Centre Software Desktop Tool

We have put together a very simple tool that always stays on top of the screen, no matter which application you are working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can place on your website.

Daktela Customer Relationship Management (CRM) can be included as an essential part of your solution.

Daktela Browser Extension

With the Daktela browser extension, you can control calls without having Daktela open.

Daktela Reporting

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Daktela Viber Business

Thanks to Daktela, you can now use another communication channel with your customers, bringing them even closer to you.

Dialler Call Center

Outbound campaigns provide you with the tools you need to contact customers directly.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Center and Call Center Software

Using dynamic inputs we can route calls to the right person every time.

The knowledge base is used to organize information and knowledge.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes just minutes.

Take care of your customers or run your contact center from anywhere, using an environment native to your mobile device.

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Daktela Helpdesk processes all requests intelligently and maintains a clear communication history with each customer.

Wallboard – Real-Time Information and Statistics

LCD Wallboard is a web application which provides a real time display status of the contact center.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.