Chalenge
Heimstaden struggled with an overloaded customer service department and outages of the original solution, which complicated the servicing of more than 40,000 clients and prevented effective reporting.
The largest provider of rental housing in Czechia has streamlined communication with 40,000 clients by deploying an intelligent voicebot and chatbot.
Heimstaden struggled with an overloaded customer service department and outages of the original solution, which complicated the servicing of more than 40,000 clients and prevented effective reporting.
Daktela deployed an omnichannel platform with an AI voicebot and chatbot. It unified all communication, introduced live dashboards, and connected key systems via API.
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“Thanks to automation, our agents can focus on more complex cases where a human touch adds real value. Today, Voicebot independently resolves 24% of all queries.”
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