Can’t keep up with the flood of incoming calls? Daktela AI voicebot handles thousands of them instantly. Instant responses 24/7.
Automate incoming calls, confirm orders, verify leads, or collect data. The voicebot handles routine calls on its own without operator intervention.
Every call answered instantly. Every routine request automated. Your team focused on what actually matters.
Build and edit voicebot flows visually — no coding required. Create and iterate on call scenarios in minutes, not weeks.
The voicebot connects to your CRM, helpdesk and e-shop. It retrieves and updates real data live during the call — no generic responses, no delays.
When the voicebot reaches its limits, it transfers the call to a human operator — including the full conversation transcript and context. The customer never has to repeat themselves.
Database dialling, satisfaction surveys, contact verification. Hundreds of calls per day — fully automated and effortless.
Connect the voicebot to Daktela KB or external sources. Use one language across multilingual conversations.
A voicebot is an AI-powered voice assistant that answers or makes phone calls instead of an agent. It understands callers when they speak naturally and resolves routine requests on its own. Unlike a traditional IVR, a voicebot asks how it can help and resolves the query straight away, or routes the call to the right department and agent.
Daktela AI Voicebot picks up every call within seconds, even at peak times, at weekends or at night. It is well suited to calls that follow a clear process: order status, customer verification, bookings, frequently asked questions or outbound reminders. It hands complaints and emotionally charged situations over to a live agent along with the call transcript, so the customer doesn’t have to repeat anything.
Yes. Daktela AI Voicebot is built on large language models and understands natural spoken English. It doesn’t need predefined phrases, copes with colloquial speech and, when information is missing, asks follow-up questions on its own.
Daktela AI Voicebot is billed per minute of call time. There are three packages (Lite, Advanced and Pro), which differ in how many minutes are included each month and in the rate per minute over the limit. For pricing in your market, contact us or your local Daktela partner.
Vendors price voicebots in different ways: setup fees, flat rates, bundles or per-agent licences. So when comparing quotes, always check what the price includes.
Yes. Daktela AI Voicebot connects to your CRM, helpdesk, e-shop and ERP, and retrieves and updates live data during the call. So rather than giving the caller a generic answer, it can, for example, tell them the exact status of their order or reschedule their booking.
The voicebot is a native part of the Daktela contact centre. It transfers calls directly to queues, checks that an agent is available before transferring and, in situations you define, creates or updates tickets on its own. It logs call data automatically, so agents don’t have to retype it.
Yes. Customer data stays in the EU, in two data centres in Prague that back each other up.
Daktela is certified to ISO/IEC 27001:2022 for information security management and complies with GDPR. Data is backed up three times a day, communication is encrypted over HTTPS and we monitor our infrastructure around the clock. Security is regularly verified by external penetration tests. The voicebot also meets the requirements of the EU AI Act: right at the start of the call, it tells the caller they are speaking to a voice assistant.
