Phone, email, web chat, SMS and other channels are currently supported and will be added gradually.
IVR - voice signposting
Daktela Helpdesk uses an easy web interface to define rules for categorising requests, including setting category, priority, SLA, and owner.
Custom view settings
Customise views in Daktela Helpdesk for each user role to automatically display filtered request groups, like all Complaints tickets.
Integration with company email
Ensures secure and seamless integration with your corporate email communications.
Daktela Helpdesk connects securely to your email server via POP3S, IMAPS, and SMTPS.
Emails are received and sent through your existing email address.
AI
Let your agents focus on meaningful tasks
Use voicebots and chatbots for routine communication. Automate repetitive tasks and get insights into your activities. Make your agents' work easier with our Copilot.
Daktela Helpdesk supports adding comments to tickets that are not sent to customers and are used exclusively for internal communication within the company. Tickets can be accompanied by an unlimited number of attachments.
Communication history
Fast Full-text search
Daktela Helpdesk enables fast full-text search across all communication history tickets with support for intelligent whispering of terms. If a search is used frequently, it can be saved for future quick reference.
Don’t take our word for it, look what our clients have to say
Daktela's flexible solution helped us during COVID, when we smoothly transitioned to home office, ensuring that the customer service line was not affected.
Jaroslav Raboch
Benefit Plus
For over 8 years, we’ve relied on Daktela’s solutions. Every day, more than 1,000 of our agents use it, enabling us to deliver top-notch service to our clients.
Petr Studnička
Conectart
Daktela's flexible solution helped us during COVID, when we smoothly transitioned to home office, ensuring that the customer service line was not affected.
Jaroslav Raboch
Benefit Plus
We are thoroughly impressed with Daktela's professionalism. The flexibility of the solution means it can easily integrate with our existing information systems.
