The ultimate customer care platform

Everything you need to delight your customers in one place. Omnichannel reach, productivity tools, real-time overview and historical stats and reporting.
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Daktela Omnihannel: Superior customer service solution
Daktela solution for CetinDaktela solution for AlensaDaktela solution for SamsungDaktela solution for PPLDaktela solution for AllianzDaktela solution for MuzikerDaktela solution for Blue CrossDaktela solution for SeznamDaktela solution for MuzikerDaktela solution for Footshop
What makes Daktela unique
True omnichannel
True omnichannel
Let customers decide how they want to contact you: phone, email, web chat, SMS, direct messages and social media including comment management.
Easy to customise
Easy to customise
It's completely up to you which modules you want to use and pay for. Pick and mix different communication channels and extend them with optional add-ons.
24/7 local support
24/7 local support
Our support is available in many countries in your local language. We also provide 24x7 SLA by default for no additional charge.
Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.
Craig Smith
EMED Group
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Petr Studnička
Conectart
A Daktela omnichannel megoldás bevezetésére azért volt szükség, hogy egy átfogó ügyfélkezelési rendszer egyszerűsítse a kommunikációt és hatékonyabbá tegye a call center működését.
Peter Minich
Muziker
Chatbot AI znacznie zmniejszył liczbę zapytań dla operatorów, co pozwoliło zaoszczędzić zasoby jednego etatu – bez skomplikowanej integracji, naturalnie i automatycznie.
Jan Vepřek
CETIN
AI četbot nam je pomogao da smanjimo broj upita za operatere i uštedimo kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.
Jan Vepřek
CETIN
Implementarea Daktela a optimizat gestionarea apelurilor și relațiile cu clienții, crescând eficiența și succesul. Sistemul integrat susține obiectivele noastre și relațiile pe termen lung.
Camelia Roșoga
VITAS
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
Učinkovitost 11-članske ekipe za pomoč strankam je zdaj enostavno meriti in optimizirati s poročanjem. Daktela je nadomestila prej ločene sisteme in združila vse v eno rešitev.
Attila Kőszegi
Leziter
Discover our features
We provide you with the communication channels and contact centre tools that you need to deliver top notch customer care day in, day out.
Try Daktela for free
Incoming calls
Incoming calls
Calls through direct numbers or IVR extensions into call queues. Call recording, intelligent routing and personalised interactions.
E-mails / Helpdesk
E-mails / Helpdesk
Manage customer requests and internal tasks. Use advanced ticket categorisation, custom view settings and secure email integration.
Chats & SMS
Chats & SMS
Chat with customers on your website or online store. Customise your chat window. Send out personalised SMS and chat in real time.
Social Media
Social media
Send direct messages on the most popular social media. Manage post comments on Facebook and Instagram.
Campaigns
Campaigns
Easily create call scripts and use them to dial manual, progressive or predictive campaigns.
Realtime & Wallboards
Realtime & Wallboards
Keep an eye on your contact centre: monitor calls, assist agents, manage user states, and check stats.
Statistics & Reporting
Statistics & Reporting
Use one of our numerous ready-made statistics, group them into periodic reports or create fully customisable analytics to track what you need.
Knowledge Base
Knowledge Base
Search and view articles that contain your internal documents. Update them as needed and precisely control who can access which folders.
Stay in the loop anytime, anywhere
Stay connected across platforms with our Mobile App, Desktop App, and Browser Extension. Manage customer interactions seamlessly on any device, anytime, anywhere.
Daktela Mobile App
Mobile App
Use core features of your contact centre on the go. Calls, chats, emails, tickets and more – from anywhere.
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Daktela Desktop App
Desktop App
Make calls from your PC using our own phone client. No setup needed – just log in and start calling.
Learn more
Daktela Browser Extension
Browser Extension
When working in another application, control calls, send SMSs and manage your pauses from a widget in your browser.
Learn more
Empower your agents with AI
Use voicebots and chatbots for routine communication. Automate repetitive tasks and get insights into your activities. Make your agents' work easier with our Copilot.
More about Daktela AI
Daktela AI Customer Center
Integrated with the tools you love
Out-of-the-box integrations including CRM contact synchronisation, CTI panels, SSO providers and workflow optimisation tools.
Daktela integration: Microsoft Dynamics 365Daktela integration: Microsoft Active DirectoryDaktela integration: SAPDaktela integration: Presta ShopDaktela integration: Google IconDaktela integration: SalesforceDaktela integration: MicrosoftDaktela integration: SlackDaktela integration: HubspotDaktela integration: ShoptetDaktela integration: AzureDaktela integration: Chrome
Starting with Daktela is a piece of cake
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
Talk with us
Free demo
Setup
Customer Delight
Pay only for the features 
you really need
It's completely up to you which modules you want to use and pay for. Pick and mix different communication channels and extend them with optional add-ons.
Explore pricing