Faster and more efficient communication for large companies

Spend more time developing your business and less time running your infrastructure. We provide and manage the infrastructure to support customers with over 1200 users. We have already helped several companies become number one in their field. Be the best with us!

WE ARE TRUSTED BY OVER 1200 CLIENTS. GET TO SEE THEIR TESTIMONIALS:

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Daktela solution for you

Take customer support to a new level

With Daktela, communication will be more clear for your team and your customers.

Customer Telephone Line

Manage communications from anywhere

Manage everything online anytime, anywhere. Use a computer or mobile phone. All you need is an internet connection. We can provide a full range of communication options from simple cloud telephony right through to complex Omni channel contact centre solutions, all within the same platform.

Work from anywhere

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More efficient communications

A contact centre with dozens of agents is financially demanding. With Daktela, you can better manage these expensive resources to reduce operating costs within your business.

Cost optimisation

Technical support 24/7

Our UK-based support team and our EU-based software developers ensure you always get the most from your solution 24/7/365.

Professional Services

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Encounter a solution that will help your business flourish.

Expand your business with Daktela.

Daktela is a solution for companies that:

need a reliable communication solution and have offices at different locations

want to use Automation and other intelligent tools to personalise communication and ease pressure on resources to reduce costs

need online evaluation tools to determine the success and effectiveness of communication with customers

want a single application for the company’s front-office and back-office users

need a secure and reliable infrastructure, including Disaster recovery planning and business continuity.

We developed a Chatbot that will handle all of the queries automatically for you.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their own data.

Automated Customer Service System

Robotic calls are used for automatic, robotic dialing of contacts without operators.

Call Centre Software Desktop Tool

We have put together a very simple tool that always stays on top of the screen, no matter which application you are working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can place on your website.

Daktela Customer Relationship Management (CRM) can be included as an essential part of your solution.

Daktela Browser Extension

With the Daktela browser extension, you can control calls without having Daktela open.

Daktela Reporting

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Daktela Viber Business

Thanks to Daktela, you can now use another communication channel with your customers, bringing them even closer to you.

Dialler Call Center

Outbound campaigns provide you with the tools you need to contact customers directly.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Center and Call Center Software

Using dynamic inputs we can route calls to the right person every time.

The knowledge base is used to organize information and knowledge.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes just minutes.

Take care of your customers or run your contact center from anywhere, using an environment native to your mobile device.

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Daktela Helpdesk processes all requests intelligently and maintains a clear communication history with each customer.

Wallboard – Real-Time Information and Statistics

LCD Wallboard is a web application which provides a real time display status of the contact center.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.