Let customers choose how to reach you: phone, email, web chat, SMS, direct messages and social media including comment management.
It's entirely up to you which modules to use and pay for. Pick and combine different channels and extend them with add-ons.
Our support is available in many countries in the local language. By default we also provide 24×7 SLA at no extra cost.
Modern contact center features for outstanding customer care every day.
Calls via direct numbers or IVR. Recording, intelligent routing and personalized interactions.
Request management, advanced ticket categorization and secure integration.
Chat with customers on your website or e-shop. Personalized SMS or WhatsApp messages.
Facebook, Instagram, Messenger, Viber and WhatsApp – messages and comments in one place.
Create call scripts and use them for manual, progressive or predictive dialing.
Monitor calls, assist agents, check statistics and build regular reports.
Voicebots, chatbots and Copilot for everyday communication. Automate repetitive tasks and make your agents' work easier.
More about Daktela AIChat automation across channels
Inbound and outbound calls
Real-time assistant for agents
Email queue automation
“I consider the biggest advantages of AI automation with Daktela to be increased efficiency, time savings, faster response times, personalized communication, and the 24/7 availability of bots.”
We're here to help you tailor Daktela exactly to your business needs.
A brief intro to your business needs.
Live demo tailored to your operation.
Launch in days, not months.
Measurable impact from week one.
