Handles hundreds of conversations simultaneously, identifies users, tracks orders and updates accounts in real time. Conversations are handed over to live agents smoothly and only when needed.
Our AI goes beyond answering. Connected to your knowledge base, tools and APIs, it resolves customer requests independently - from CRM updates to order management.
Gain deep insights into every interaction. Monitor AI resolution rates and customer sentiment in real-time to continuously optimize your chatbot’s scenarios.
When human intervention is needed, the chatbot hands over the conversation to an agent along with the full history. No need to repeat information.
Automate up to 93% of routine customer interactions. Reduce operational costs significantly while freeing up your live agents to handle complex, high-value tasks.
An AI chatbot is a virtual assistant that answers customers in chat instead of an agent and resolves routine requests straight away. Unlike older chatbots built on buttons and pre-written replies, it runs on large language models, so it understands free-form text, including typos and informal language.
Daktela AI Chatbot goes a step further: it works not only with a knowledge base but also with live data from your CRM and e-shop. It can identify users, look up orders, change account details or create tickets. When it comes across a query that needs a human, it hands the conversation over to an agent along with the full history.
In practice, this means answers within seconds, 24/7, across hundreds of conversations at once. At Slevomat, the chatbot resolves 73% of queries without an agent having to step in.
Daktela AI Chatbot is billed by the number of chats. There are three packages (Lite, Advanced and Pro), which differ in how many chats are included each month and in the rate for chats over the limit. On Lite, no further chats are handled once the limit is used up. Channel licences for agents are billed per user per month, for webchat and for social media (Messenger, WhatsApp, Instagram). For pricing in your market, contact us or your local Daktela partner.
Vendors price AI chatbots in different ways. Some charge per conversation, others per message or per licence, and some tuck the chatbot away in a bundle. When comparing quotes, always check what the price actually includes: how many conversations, which channels (web, WhatsApp, Messenger), integration with your systems and support during deployment.
Your budget should also cover the one-off setup: the knowledge base, scenarios and integrations. It is the quality of this source material that decides whether the chatbot answers accurately. At Seznam.cz, this is how the chatbot reached 95% answer accuracy and the company cut its customer support costs by 30%.
Yes, and it is the connection to your systems that turns a chatbot into a useful assistant. Without data, a chatbot can only give generic answers. With data, it can tell a customer where their parcel is, or change their delivery address there and then.
Daktela AI Chatbot reads and writes live data in your CRM, e-shop and internal databases during the conversation. Because the chatbot is part of the Daktela contact centre, it shares that data with your agents too. Agents find the tickets it creates in the same system they already work in. Nothing has to be retyped by hand.
Yes. Daktela AI Chatbot understands natural English and replies in clear English that never reads like a clumsy translation. It copes with informal language, typos and messages typed without capitals or punctuation.
The quality of its English answers depends on two things: the language model and the knowledge base the chatbot draws on. If the source material is poor, the chatbot will answer fluently but inaccurately.
In live chat, a live agent replies to the customer; an AI chatbot replies on its own. So live chat is limited by the number of people available and their working hours. A chatbot can handle hundreds of conversations at once, day and night.
With Daktela, you don’t have to choose: both work in a single chat window. The chatbot resolves routine queries and, when a person is needed, hands the conversation over to an agent along with the history. The customer doesn’t have to repeat anything and often won’t even notice where the handover took place.
This division of labour pays off for both sides. At Seznam.cz, the chatbot handles 50% of chat interactions automatically, while agents focus on the more complex cases.
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