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Who are we?

Hi, we’re Daktela! We develop a cloud-based contact center solution (CCaaS – contact-center-as-a-software) that transforms the way companies serve their customers. Our product enables businesses to handle customer inquiries across various communication channels – phone, email, webchat, SMS, social media, and more – all from a single, intuitive platform accessible from anywhere via a web browser. We provide customers with a comprehensive all-in-one solution, including telecommunication and consulting services. And of course, we can automate it all with AI.
Thanks to our technology and customer-centric approach, over 1500 clients (including Notino, PPL, Rohlík, Footshop, Eyerim, and others) have chosen our solution.

Imagine a workplace where every day is an opportunity to learn, grow, and innovate.

A place where professionalism blends with a friendly spirit, where every voice matters, and where everyone has the opportunity to contribute to the company’s overall success – regardless of their position. That’s the kind of environment we’ve built at Daktela.
Join us and become part of a team that constantly pushes the limits of what’s possible in the world of communication – together we’ll build a European leader in contact center solutions with a world-class product.

🧾 We’re looking for a detail-oriented team player to support our Sales department!

As a Sales BackOffice Assistant, you’ll handle everything that comes after a sales rep seals the deal with a client – from contracts and phone numbers to billing.
If you're organized, enjoy communicating, and like to keep things running smoothly, you could be exactly who we’re looking for.

🔧 What you’ll be doing:

• Porting phone numbers (CZ/SK/international, mobile and landline)
• Making billing adjustments – adding or removing licenses as needed
• Processing hardware orders and returns, shipping devices to customers
• Updating and managing customer data in internal systems (CRM, billing, etc.)
• Preparing and managing contractual documents (e.g. number transfer agreements)
• Setting up additional services based on customer requirements
• Communicating with customers via email and phone

🧠 What we’re looking for:

• You’re responsible, well-organized, and not afraid of detail-oriented tasks
• You work well in a team but can also handle independent, systematic work
• You have strong communication skills and can interact comfortably with sales reps, customers, and the technical team
• You have a good grasp of basic administrative tasks and learn new systems quickly
• Experience in a similar role is a plus – but we’re also happy to train a motivated and capable graduate

🎁 What you’ll get:

• Biannual bonuses based on company profit
• Brand-new modern offices at OC Flóra
• Flexible work environment (Home office)
• 5 weeks of vacation
• Sick days, meal vouchers, and Multisport card

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