Everything you need to delight your customers in one place. Omnichannel reach, productivity tools, real-time overview and historical stats and reporting.
Let customers decide how they want to contact you: phone, email, web chat, SMS, direct messages and social media including comment management.
Easy to customise
It's completely up to you which modules you want to use and pay for. Pick and mix different communication channels and extend them with optional add-ons.
24/7 local support
Our support is available in many countries in your local language. We also provide 24x7 SLA by default for no additional charge.
With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.
Peter Minich
Muziker
Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.
Jaroslav Raboch
Benefit Plus
A Leziter az online vásárlói bizalom és stratégiai döntések révén növelte bevételeit. A hatékonyabb munkavégzés érdekében bevezették a Daktelát, amelyet most minden részleg használ.
Attila Kőszegi
Leziter
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
AI četbot nam je pomogao da smanjimo broj upita za operatere i uštedimo kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.
Jan Vepřek
CETIN
Colaborarea haaus – Daktela a optimizat Customer Care, extins baza de clienți și diversificat canalele de comunicare. Soluțiile tehnice și suportul Daktela România au fost cheia succesului.
Alex Tapu
Haaus.ro
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
Naše stranke so prioriteta. Daktela ponuja varno, zanesljivo in stroškovno učinkovito rešitev, ki podpira SMS, WhatsApp in hibridno delo, hkrati pa omogoča enostavno širitev komunikacije.
Ciaran O’Toole
Golden Charter
Discover our features
We provide you with the communication channels and contact centre tools that you need to deliver top notch customer care day in, day out.
Calls through direct numbers or IVR extensions into call queues. Call recording, intelligent routing and personalised interactions.
E-mails / Helpdesk
Manage customer requests and internal tasks. Use advanced ticket categorisation, custom view settings and secure email integration.
Chats & SMS
Chat with customers on your website or online store. Customise your chat window. Send out personalised SMS and chat in real time.
Social media
Send direct messages on the most popular social media. Manage post comments on Facebook and Instagram.
Campaigns
Easily create call scripts and use them to dial manual, progressive or predictive campaigns.
Realtime & Wallboards
Keep an eye on your contact centre: monitor calls, assist agents, manage user states, and check stats.
Statistics & Reporting
Use one of our numerous ready-made statistics, group them into periodic reports or create fully customisable analytics to track what you need.
Knowledge Base
Search and view articles that contain your internal documents. Update them as needed and precisely control who can access which folders.
Stay in the loop anytime, anywhere
Stay connected across platforms with our Mobile App, Desktop App, and Browser Extension. Manage customer interactions seamlessly on any device, anytime, anywhere.
Mobile App
Use core features of your contact centre on the go. Calls, chats, emails, tickets and more – from anywhere.
Use voicebots and chatbots for routine communication. Automate repetitive tasks and get insights into your activities. Make your agents' work easier with our Copilot.
More about Daktela AI
Integrated with the tools you love
Out-of-the-box integrations including CRM contact synchronisation, CTI panels, SSO providers and workflow optimisation tools.
Starting with Daktela is a piece of cake
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
Talk with us
Free demo
Setup
Customer Delight
Pay only for the features you really need
It's completely up to you which modules you want to use and pay for. Pick and mix different communication channels and extend them with optional add-ons.
