The best customer experience in one platform

Boost customer satisfaction and grow your business with Daktela’s omnichannel solution.
Get a demo today and see how we can transform your engagement.
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Free 14-day demo
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Contact Centre
Easy communication channel management
Everything you need to delight your customers in one place. Omnichannel reach, productivity tools, real-time overview and historical stats and reporting.
Contact Centre
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Calls
Inbound and outbound calls. Manual, progressive and dialler campaigns.
Daktela Omnichannel: Inbound & Outbound calls
Webchat
Help customers on your website in a chat window with a custom design.
Daktela Omnichannel: Webchat
SMS
Reach your customers using traditional text messages.
Daktela Omnichannel: SMS
Social media
Send DMs on the most popular social media. Manage comments on your posts on Facebook and Instagram.
Daktela Omnichannel: Social Media
Realtime
Keep track of what's currently happening in your contact centre. Monitor calls, assist agents that need help, manage user states.
Daktela Omnichannel: Realtime
Helpdesk
Easily manage your customer requests. Link the Helpdesk to your company e-mail and automatically distribute new tickets to agents. Group together relevant activities, work with categories, statuses and custom fields of different types. Set up your own SLAs and automatically calculate deadlines.
Daktela - Helpdesk
Statistics & Reporting
Get an overview of your contact centre performance. Use our ready-made stats, create custom periodic reports or create your own metrics using our Advanced Analytics.
Daktela Omnichannel: Statistics & Reporting
Integrations
Connect your contact centre to a range of popular external systems such as CRMs, productivity tools, and SSO providers.
Daktela Omnichannel: Integrations

Provide customer care from anywhere

Complement your Contact Centre with our range of apps to boost your productivity, no matter what device you are working on.
Our apps are free with any licence.
Daktela Apps: Web extension
Browser App
All-in-one customer care with omnichannel reach, productivity tools, and real-time reporting.
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Daktela Apps: Mobile app
Mobile App
Use core features of your contact centre on the go. Calls, chats, emails, tickets and more – from anywhere. For Android & iOS.
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Daktela Apps: Desktop app
Desktop App
Make calls from your PC using our own phone client. No setup needed – just log in and start calling.
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We're proud to be among the best

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Starting with Daktela is a piece of cake
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
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Talk with us
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Free demo
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Setup
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Customer Delight
Empower your agents with AI
Automate the most common customer interactions using voicebots and chatbots. Help your agents work more efficiently using our Copilot features and leverage AI insights into your activities.
More about Daktela AI
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Daktela AI: Chatbot, Emailbot, Voicebot
Other Daktela Products
Discover our portfolio to suit all your needs
Keep all your communication and planning needs under one roof. Rely on Daktela.
Daktela Cloud Phone
Cloud
Phone
Move your office calls to cloud and start calling for less. No external software or complicated setup. Simply log in and start calling.
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Daktela Voice Services
Telco
Services
We can source international numbers in most countries and provide you with voice and SMS services. Have everything under one roof and rely on us.
Learn more
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Daktela Workforce management
Workforce Management
Our in-house shift planning software will make managing your agents easy. Connect it to your contact centre and let our algorithms predict and plan for you.
Learn more
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Don’t take our word for it, look what our clients have to say
Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.
Craig Smith
EMED Group
Our customers come first. Daktela provides a secure, scalable, and cost-effective solution, supporting new channels like SMS and WhatsApp while enabling hybrid work for our team.
Ciaran O’Toole
Golden Charter
Profesionální přístup společnosti Daktela na nás udělal velký dojem. Díky flexibilitě řešení je možné jej snadno integrovat s našimi stávajícími informačními systémy.
Ondřej Křivan
Seznam.cz
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Petr Studnička
Conectart
A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.
Karakó Éva
Kifli.hu
A Leziter az online vásárlói bizalom és stratégiai döntések révén növelte bevételeit. A hatékonyabb munkavégzés érdekében bevezették a Daktelát, amelyet most minden részleg használ.
Attila Kőszegi
Leziter
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Chatbot AI znacznie zmniejszył liczbę zapytań dla operatorów, co pozwoliło zaoszczędzić zasoby jednego etatu – bez skomplikowanej integracji, naturalnie i automatycznie.
Jan Vepřek
CETIN
Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.
Filip Fürek
Powerlogy
AI četbot nam je pomogao da smanjimo broj upita za operatere i uštedimo kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.
Jan Vepřek
CETIN
Implementarea Daktela a optimizat gestionarea apelurilor și relațiile cu clienții, crescând eficiența și succesul. Sistemul integrat susține obiectivele noastre și relațiile pe termen lung.
Camelia Roșoga
VITAS
Daktela a optimizat comunicarea și a îmbunătățit eficiența, contribuind la atingerea rapidă a obiectivelor noastre și la o experiență mai bună pentru clienți.
Ovidiu Popescu
GoIT
Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.
Roman Šnírer
eTabletka
AI chatbot znížil počet dopytov pre operátorov a ušetril kapacitu jedného úväzku – bez zložitej integrácie, prirodzene a automaticky.
Jan Vepřek
CETIN
Zaradi rasti e-trgovine smo izbrali Daktelo za nadzor komunikacije. Božič 2019 nas naučil, da je zgodnja optimizacija ključna. Daktela je zdaj nepogrešljiv del naše skrbi za stranke.
Peter Minich
Muziker
Učinkovitost 11-članske ekipe za pomoč strankam je zdaj enostavno meriti in optimizirati s poročanjem. Daktela je nadomestila prej ločene sisteme in združila vse v eno rešitev.
Attila Kőszegi
Leziter
More Testimonials
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