DPD Slovakia unified all customer communications with Daktela—cutting operational costs by 25%, improving service efficiency by 20%, and gaining full visibility and control over every customer interaction.
Using an outdated ticketing system, DPD Slovakia struggled with fragmented communication, rising outsourcing costs, and limited visibility into customer interactions. The company needed a unified, modern platform to automate workflows and scale support.
Daktela implemented an omnichannel communication system integrated with internal tools and AI-powered email automation. The platform streamlined communication across departments, centralized customer data, and enabled in-house management of all support operations.
“A huge benefit of implementing Daktela is that we no longer need to use outsourcing services – we can handle everything ourselves. Communication across the company has become unified, we have control over our responses, and we can return to them at any time.”
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