Chalenge
Expandeco’s previous support system suffered from limited analytics, slow responses, and poor scalability. Managing communication across 16 languages and 19 markets became increasingly inefficient and unsustainable.
Expandeco, a leader in international e-commerce expansion, unified multilingual customer support across 19 countries with Daktela—reducing response times by 47% and improving team efficiency by 15%.
Expandeco’s previous support system suffered from limited analytics, slow responses, and poor scalability. Managing communication across 16 languages and 19 markets became increasingly inefficient and unsustainable.
By implementing Daktela’s omnichannel platform, Expandeco unified email, voice, chat, and social communication. The solution improved analytics, automated workflows, and enabled faster, more consistent multilingual support with real-time visibility.
“Daktela has helped us unify communication across 19+ markets and streamline the work of our support team. We value not only the technical reliability and useful features, but also the Daktela team’s approach. This collaboration lets us guarantee top-tier customer service internationally.”
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