Chalenge
With thousands of monthly enquiries and seven disconnected communication tools, Gafa Auto needed a unified platform to maintain high-quality support and scale efficiently without overloading its operators.
Gafa Auto, a leading Slovak car parts retailer, centralized communication and introduced Daktela AI—cutting processing time by 25% and automating 80% of customer enquiries across seven channels.
With thousands of monthly enquiries and seven disconnected communication tools, Gafa Auto needed a unified platform to maintain high-quality support and scale efficiently without overloading its operators.
Daktela unified calls, chat, email, WhatsApp, and social media into one omnichannel platform. AI chatbots and voicebots now manage routine requests, saving the equivalent of two full-time operators and ensuring 24/7 customer assistance.
“I consider the biggest advantages of AI automation with Daktela to be increased efficiency, time savings, faster response times, personalized communication, and the 24/7 availability of bots.”
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