Chalenge
Generali faced growing customer demand and an increasing number of chat and phone enquiries. Manual processes slowed response times, so the company sought AI-driven automation to streamline communication and improve service quality.
Generali Česká Pojišťovna introduced AI chatbot and voicebot “Leo” with Daktela—automating over 60% of chat requests and 90% of call enquiries while saving up to 8 full-time positions through intelligent automation.
Generali faced growing customer demand and an increasing number of chat and phone enquiries. Manual processes slowed response times, so the company sought AI-driven automation to streamline communication and improve service quality.
Daktela implemented AI-powered chatbot and voicebot solutions integrated with Generali’s systems. Leo now assists with client verification, document uploads, payments, and policy changes—reducing call transfers and enhancing customer self-service.
“AI and Automation are certainly topics of today, and I believe sooner or later, everyone will have to implement it – so go for it with gusto! Once you dedicate enough time and have support from the provider, you will be impressed by the results and so will your customers.”
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