Chalenge
In preparation for new FCA regulations, Golden Charter needed to replace its legacy Avaya telephony system with a secure, compliant, and scalable solution—without disrupting customer service across its 200 users.
Golden Charter, one of the UK’s leading funeral plan providers, migrated 200 users from an on-premise Avaya system to Daktela’s secure cloud contact centre—ensuring compliance, scalability, and modern communication capabilities.
In preparation for new FCA regulations, Golden Charter needed to replace its legacy Avaya telephony system with a secure, compliant, and scalable solution—without disrupting customer service across its 200 users.
Daktela implemented a fully auditable cloud contact centre integrated with MS Dynamics CRM, delivering voice and email capabilities. The migration, managed under the PRINCE2 framework, ensured business continuity, compliance, and readiness for future communication channels.
"Our customers come first. Daktela offered a future-proof, cost-effective, secure, and scalable solution. It easily supports new communication channels like SMS and WhatsApp and enables hybrid working for our employees."
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