Chalenge
Rapid business growth led to fragmented communication systems and inefficiencies across departments. Leziter needed a unified solution to centralize customer, supplier, and internal communications.
Leziter, one of Hungary’s leading online home furnishing retailers, consolidated all external and internal communications with Daktela—streamlining operations across departments and preparing for AI-powered growth.
Rapid business growth led to fragmented communication systems and inefficiencies across departments. Leziter needed a unified solution to centralize customer, supplier, and internal communications.
Daktela implemented an all-in-one omnichannel platform integrating voice, ticketing, CRM, and reporting. The solution unified communication across logistics, finance, IT, and marketing while enabling fast, data-driven service management.
“The effectiveness of the 11 members of the customer service team can be easily measured and optimized with the help of reporting. Before Daktela, the company used separate softwares for everything, but now Daktela can replace all of them.”
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