Chalenge
Rapid growth brought communication challenges for Muziker, including fragmented systems, frequent outages, and limited customer visibility. The company needed a unified, automated solution to manage rising demand effectively.
Muziker, a leading European e-shop for leisure products, unified communication channels across 31 countries with Daktela—enhancing customer service, improving call efficiency, and reducing waiting times.
Rapid growth brought communication challenges for Muziker, including fragmented systems, frequent outages, and limited customer visibility. The company needed a unified, automated solution to manage rising demand effectively.
Daktela’s omnichannel platform integrated calls, emails, SMS, chat, and social media into one transparent system. With CRM, analytics, and automation, Muziker improved efficiency, reduced response times, and gained complete communication control.
“With rapid e-shop growth, we turned to Daktela for communication control, resolving system issues. The 2019 Christmas rush taught us the value of early optimization. Daktela is now an essential part of our customer care.”
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