Chalenge
With rapid international expansion, Notino needed a scalable solution to manage multilingual customer communication across multiple channels while maintaining speed, consistency, and quality.
As one of Europe’s largest online beauty retailers, Notino partnered with Daktela to unify customer communication across 27 countries—streamlining processes, automating interactions, and improving service quality.
With rapid international expansion, Notino needed a scalable solution to manage multilingual customer communication across multiple channels while maintaining speed, consistency, and quality.
Daktela delivered a centralized omnichannel platform integrating voice, email, chat, CRM, and social media. Automation tools like SMS connectors and the virtual assistant “Týna” improved response times, reduced operator workload, and enhanced customer satisfaction.
“Thanks to the clear call center solution, we can see various statistics and thus have overall communication with the customer under our supervision. In this way, we can effectively set up sales and service strategies.”
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