Chalenge
Powerlogy managed multiple databases and communication channels separately, making it difficult to track customer interactions efficiently and ensure timely responses.
Powerlogy, a successful e-shop with functional foods operating in Slovakia, the Czech Republic, and Germany, centralized its customer service with Daktela—improving visibility, workflow, and responsiveness across its entire e-commerce network.
Powerlogy managed multiple databases and communication channels separately, making it difficult to track customer interactions efficiently and ensure timely responses.
By implementing Daktela’s unified system with voice, email, and chat management, Powerlogy gained a complete view of customer communication, integrated all databases, and improved responsiveness through features like ticket reopening and ChatGPT-based ticket summaries.
“We are very satisfied with Daktela. They have met our expectations and we have gained a reliable partner for the management of our customer support, which will help us in our further growth.”
Discover how AI can transform your customer service and reduce costs.
