Chalenge
With rising customer demand and multiple communication channels, Roxy Travel needed an integrated system to handle tickets, CRM data, webchat, and social media efficiently—without losing visibility or speed.
Roxy Travel, a fast-growing travel agency with over 116,000 online followers, transformed its customer communication with Daktela—achieving higher efficiency, better responsiveness, and measurable cost savings.
With rising customer demand and multiple communication channels, Roxy Travel needed an integrated system to handle tickets, CRM data, webchat, and social media efficiently—without losing visibility or speed.
Daktela implemented a unified omnichannel solution combining Voice, Ticketing, CRM, Webchat, and Facebook Messenger. The result: faster responses, seamless tracking, real-time interactions, and reduced operational costs.
“Now we have Voice, Ticketing, WebChat and Facebook working together to transform our operations and customer experience. Seamless conversation tracking, rapid issue resolution, and regular reporting have become the cornerstones of our success. Thanks to Daktela we can deliver a faster, more efficient service to our clients.”
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