Chalenge
QALT struggled with fragmented communication across departments, inefficient call routing, and limited visibility into customer data. These issues slowed response times, created inconsistent experiences, and hindered sales opportunities.
QALT, Slovakia’s largest Škoda dealership, unified its communication channels with Daktela’s omnichannel platform—streamlining operations, improving response times, and delivering a more personalized customer experience.
QALT struggled with fragmented communication across departments, inefficient call routing, and limited visibility into customer data. These issues slowed response times, created inconsistent experiences, and hindered sales opportunities.
By implementing Daktela’s unified communication platform, QALT integrated calls, tickets, webchat, and Messenger into one system. Automated routing, CRM integration, and real-time reporting enhanced collaboration, reduced delays, and secured customer data.
“We use Daktela for all our communications, streamlining workflows and enhancing customer satisfaction. A major benefit, along with streamlined communications, is the ability to customise everything to fit our needs and fine-tune as we go.”
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