Chalenge
TicketPortal’s Customer Support team was overwhelmed by a high volume of enquiries across chat, email, and social media channels. Many customers waited days for responses, putting service quality and satisfaction at risk.
TicketPortal, a leading ticket vendor across Central and Eastern Europe, transformed its customer service using Daktela’s AI chatbot—handling over 107,000 enquiries in one year and saving nearly 1,500 operator hours each month.
TicketPortal’s Customer Support team was overwhelmed by a high volume of enquiries across chat, email, and social media channels. Many customers waited days for responses, putting service quality and satisfaction at risk.
Daktela implemented an AI-powered chatbot tailored to TicketPortal’s business needs. The bot managed ticketing, payments, and FAQ scenarios autonomously, providing instant answers while freeing up agents to focus on complex issues.
“Daktela’s AI team worked closely with us to ensure the chatbot was tailored to our needs. By independently handling most enquiries, the chatbot has freed up valuable time for our Customer Support Team, reduced response times, and improved customer satisfaction.”
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