“Daktela has transformed the way we work. Centralising all communication in one platform has streamlined many internal processes. Agents have instant access to customer history, enabling faster and more accurate responses. Automation and analytics save us time and help us understand what our customers really need. This has led to higher satisfaction and consistently high-quality support.”
Thanks to Daktela, Finax unified its communication into a single platform and managed rapid growth without increasing the number of operators. With the Daktela omnichannel platform, the company gained a centralized environment for calls, emails, and webchat, fully integrated with its internal systems. A key element was the AI chatbot, which automatically handles the most common inquiries, reduces the workload of operators, and helps maintain fast response times even as the volume of requests grows. This enabled Finax to successfully expand into the Czech Republic, Poland, Hungary, and Romania, increase the volume of processed calls and emails, and at the same time maintain a high standard of customer support.
Key benefits include:
With Daktela, Finax not only managed a challenging expansion into new markets but also set up customer support to be sustainable, scalable, and ready for future growth. Daktela has thus become a key partner in building a modern customer experience and ensuring the efficient operation of the entire company.
