IT services

The foundation of IT services is built on innovation and support. Our software enables you to communicate quickly and effectively with your customers on all channels.

More than 1200 clients trust Daktela everyday

References - Anderson Brookes

coaltus

focal-agent

SDL group

Daktela References - UKCC

Daktela solution for you

Easily manage your support queues

With a detailed view of the customer’s profile and all their interactions in one place, you can manage, prioritise and resolve your customers’ requests quickly and efficiently.

Ticketing System

Provide customer support on any channel

Offer support by chat, email, phone or social, so your customers can contact you on the channel that suits them best. The communication history is all saved within one continuous ticket.

Omnichannel communication

graficky prehledny helpdesk EN

Stay connected from anywhere

Using our mobile app, you can manage your teams on the go and keep everyone connected when working remotely.

Mobile Application

Spravujte komunikaci přímo ze svého mobilu

Encounter a solution that will transform your business for the better.

See how Daktela can help you. For free.

Reduce costs, free employees from repetitive tasks, and enhance customer service with Artificial Intelligence (AI) based Chatbots.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their data.

Automated Customer Service System

Daktela Robocaller is an automated dialling application which requires no agent involvement.

Call Centre Software Desktop Tool

We’ve put together a very simple tool that stays always on top of the screen, no matter which application you’re working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can put on your website.

Contact Centre Reporting Tools

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.

Daktela Browser Extension

With this Daktela browser extension, you can control calls without having to have Daktela open.

Dialler Call Centre

Outbound campaigns provide you with the tools to contact customers direct.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Centre and Call Centre Software

Using dynamic inputs we can route calls to the right person every time.

The knowledge base is used to organise information and knowledge. It allows you to view, and search, existing records, and at the same time save new information and procedures.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes minutes.

Mobile Application

Core Daktela V6 functionality is also available using our mobile application for Android and iOS (iPhone, iPad).

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Multi channel Ticketing System application with a modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.

Viber as Business Channel Solution

Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.

Wallboard – Real-Time Information and Statistics

CD Wallboard is a web application which provides a real time display status of the contact centre.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.