E-commerce, Online shops

How do you create happy customers? Fast and prompt communication is vital to the success of every e-commerce business.

e-shopy en

More than 1200 clients trust Daktela everyday

Daktela solution for you

The most efficient customer support

Dealing with thousands of customer requests at once is challenging for any contact centre. Leave routine queries to artificial intelligence tools and ensure that your customers can engage with a real person whenever the need arises.

AI and communication

Get ahead of the competition with better customer care

Our software securely stores all customer communications. When connected, your agents have a complete view of the communication history of that customer, so they can resolve issues quicker.

Enhance customer communication

nejefektivnejsi zak podpora

Communicate with your customers the way they want to

Daktela seamlessly connects phone, email, SMS, chat and social media within one solution, so you can respond to any customer requirements on their chosen channel.

Omnichannel communication

Manage multiple e-commerce stores at once

Do you have thousands of customers and several e-commerce stores? Our software enables you to manage all communications within one clear platform.

Online Store Management

komunikujte jak chteji oni EN

Video Case Study NOTINO & Daktela

Video Case Study KIFLI.HU (Rohlík.cz)

Case Study MUZIKER (FREE download)

Case study Muziker EN

Read the main reason why the MUZIKER online store chose
the Daktela omnichannel solution.

Grow your business with our solution.

See how Daktela can help you.