DAKTELA PRICE LIST
Pick the channels you want to use!
Our pick and mix option allows you to choose the license that fits the skillsets of your people to maximise their productivity and minimise the cost.
Voice
Experience seamless voice communication with our affordable and feature-packed Voice Channel solution.
€30
/ user / month
Contains
- All voice handling features
- Advanced routing options
- Web, desktop and mobile phone
Streamline your email communication with our E-mail Channel solution, designed for efficiency and ease-of-use.
€30
/ user / month
Contains
- Modern e-mail client environment
- Advanced templating system
- Automatic distribution
Webchat
Engage with your website visitors in real-time with our customizable and user-friendly Webchat solution.
€15
/ user / month
Contains
- Modern webchat window
- Advanced chat customisations
- Click-to-call functionality
SMS
Reach your audience instantly and effectively with our SMS Channel solution, delivering messages straight to their mobile devices.
€12
/ user / month
Contains
- 2-way SMS communication
- Advanced routing options
- Auto-responses & processing
Social
Connect with your customers on their preferred social platforms, which include Facebook Messenger, WhatsApp Business, and Viber.
€25
/ user / month
Contains
- FBM, WhatsApp and Viber
- Templating and auto-responses
FREE EXTENSIONS
Included with any channel license
Knowledge Base
Improve customer satisfaction with our comprehensive knowledge base solution.
Ticketing
Efficiently manage customer inquiries and support requests with our intuitive ticketing system, improving response times and enhancing customer satisfaction.
Realtime panel
Monitor your communication channels in real-time and respond promptly to customer needs with our user-friendly Real-time Panel solution.
QA Reviews
Ensure quality control and improve agent performance with our comprehensive QA Reviews solution, enabling you to track and analyze customer interactions for actionable insights.
Reports & analytics
Optimize your communication strategy with data-driven insights from our reporting tools.
Mobile application
Stay connected on-the-go with our mobile application, enabling you to access and manage all communication channels from your mobile device with ease and convenience.
24/7 Local Phone Support
Guided Installation
Service Level Agreement
CHANNEL BUNDLES
Mix the channels you want to use!
Voice + E-mail
€50
Experience the convenience and efficiency of our Voice and E-mail Channel solutions combined in one comprehensive package, tailored to meet all your communication needs, and enjoy significant savings with our Voice + E-mail bundle.
Voice + E-mail + Webchat
€62
Upgrade your communication game with our Voice + E-mail + Webchat bundle, providing a complete package of our reliable and feature-packed Voice, E-mail, and Webchat Channel solutions, all in one convenient package, at an unbeatable price.
Voice + E-mail + Social
€65
Surprise your customers with an immediate response where they spend most of their time today — on Social media. With the Voice, Email, and Social media package, you provide your customers the ability to contact you in a modern, 21st-century way. All channels are stored in a single thread so you can see a customer’s entire history in one place.
ADDITIONAL OPTIONS
Add-on packages
CRM & Contact History Package
Gain a 360-degree view of customer interactions across all communication channels to better understand their behavior and deliver personalized experiences that increase loyalty and revenue
AI Agent
Automate routine communications by using VoiceBot, ChatBot, EmailBot or SMSBot and free up more time for important things
Outbound Dialling Package
Choose various dialing methods for each campaign, such as preview (manual), progressive, or predictive dialing. Also, have the flexibility to modify these methods as needed to optimize performance.
Text AI Tools
Translate and compose intelligently, categorize and sort tickets automatically, build autonomous Chat GTP macros with our advanced AI.
Robocaller Package
Develop an automated dialing campaign that operates without the need for human agents and can be programmed to run 24/7 as needed. This application will automatically dial phone numbers based on a predefined set of rules that you establish.
Workforce Management
Simple tool for omnichannel contact centre shift planning with built-in attendance tracking. AI-driven scheduling and forecasting.
Voice Automation Package
Utilize AI capabilities to filter customer queries and direct specific questions to the most appropriate person, ensuring the best possible response. Connect all communication channels and create the impression of a unified conversation.
Business Intelligence Package
Effectively manage and analyze massive amounts of data to gain insightful statistics about your customers. Improve your communication, customer care, evaluate operator performance, and maintain control over operations.
Answering Machine Detection Package
Instantly determine who is taking a call from your contact centre using AI speech recognition technology – whether it’s a person or an answering machine.And promote the efficiency of your entire customer care operation and increase direct customer contact.
AI voicemail detection & call transcriptions
Boost the agent’s productivity on outbound campaigns by fast and accurate voicemail detection technology / Automatic call topic, call summaries, sentiment and optional full call transcriptions.
Back-office User
Back office user is usually for users who need to call, but do not need to have an overview (statistics). For example, accountant, warehouse, executive, ordinary employees, etc.
Custom Activity License
Manage our cloud solution online from anywhere and integrate it with other enterprise systems to enhance and personalize the overall customer experience. This efficient and unified approach is beneficial for businesses of all sizes and types.
CLOUD PHONE
Cloud Phone User
A Modern, fully digital, secure but significantly cheaper telephony solution for your company.
€25
/ user / month
Contains
- Unlimited number of calls on one number
- Properties as a fixed number
- Assignment of new numbers
AVAILABILITY
Service Level Agreement
SLA Basic
- 24/7 support
- Incident resolution SLA 4+4
- 99,99% targeted uptime
- 99,5% availability requirement
SLA Premium
- 24/7 support
- Incident resolution SLA 2+2
- 99,99% targeted uptime
- 99,9% availability requirement
SLA Enterprise
- 24/7 support
- Incident resolution SLA 1+1
- 99,99% targeted uptime
- 99,95% availability requirement
