After-Call Work (ACW) refers to the essential tasks agents must complete immediately after ending a customer interaction. These tasks include logging notes, updating CRM records, categorizing inquiries, and scheduling follow-ups. Efficient ACW management is crucial for maintaining high productivity while ensuring seamless customer service.
📌 Faster Customer Handling – The quicker an agent completes ACW, the sooner they are available for the next interaction.
📌 Accurate Data & Reporting – Well-documented interactions improve personalization and future customer engagement.
📌 Optimized Workload Management – A balanced ACW process prevents agent burnout and enhances overall efficiency.
✅ Automate Administrative Tasks – Use AI and templates to speed up data entry.
✅ Integrate with CRM – Automatically log customer interactions and categorize inquiries.
✅ Predefined Notes & Tags – Standardized inputs reduce manual work and increase accuracy.
✅ Monitor & Analyze ACW Time – Identify inefficiencies and optimize workflows.
🔹 Automated Interaction Logging – Calls, emails, chats, and other interactions are recorded in one place.
🔹 Integrated CRM System – Manage customer data directly within the contact center.
🔹 AI-Powered Automation – Reduce manual tasks and speed up ACW. Let Daktela AI handle routine ACW for your agents.
🔹 Real-Time Analytics – Track ACW duration and identify optimization opportunities.
🔹 Customizable Workflows – Automate repetitive processes for faster case resolution.
Reduce ACW time and free up agents for more customer interactions! With Daktela, you can boost efficiency and enhance service quality. 🚀
