Call recording compliance refers to the legal and regulatory requirements that govern the recording of customer interactions in call centers. These regulations ensure that businesses respect customer privacy while maintaining accurate records for quality assurance, training, and dispute resolution. Compliance often involves obtaining consent from customers and securely storing recorded conversations.
Daktela's call recording system ensures that all recordings comply with legal and regulatory requirements. The platform allows businesses to set consent prompts, automatically notifying customers that their calls will be recorded. Recordings are securely stored and encrypted to protect sensitive data, ensuring compliance with GDPR and other data protection regulations. Additionally, Daktela's system provides access control, allowing businesses to restrict who can view or access recorded calls, ensuring that only authorized personnel have access to sensitive information.