Customer Satisfaction (CSAT) is a metric used to measure how satisfied customers are with a company's products, services, or interactions. CSAT is typically measured using a survey, where customers are asked to rate their experience on a scale (e.g., 1 to 5). This metric helps businesses gauge the effectiveness of their customer service and identify areas for improvement.
Daktela offers built-in CSAT survey tools that allow businesses to easily collect feedback from customers after interactions. The automated post-interaction surveys can be sent via email, SMS, or in-app, allowing businesses to gather real-time customer satisfaction data. With real-time reporting, businesses can track satisfaction trends, identify areas for improvement, and use feedback to refine customer service strategies. Daktela's integration with CRM systems ensures that customer feedback is automatically linked to the customer profile for more personalized follow-up.