This integration connects Daktela with the Cloudya by NFON cloud PBX system. Its primary purpose is to automatically synchronize the list of telephone devices (extensions) from your Cloudya tenant into Daktela.
This backend sync allows your company to continue using your existing Cloudya-compatible devices (including desk phones and softphones) as Daktela devices. This preserves your hardware investment and provides a seamless experience for users while leveraging Daktatela's advanced contact center features.
This is a custom, technical integration that is configured by a Daktela technician. The process involves creating a custom script that periodically fetches the device list from the Cloudya system via its API.
You will need to provide the Daktela technician with API access credentials for your Cloudya by NFON tenant.
