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Who are we?

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Hello! We are Daktela, and in recent years we have established ourselves as leading innovators in the field of contact centres and client communication. As pioneers in our industry, we have introduced comprehensive solutions for communication management, enabling businesses to engage with their customers across multiple channels from one intuitive platform. This allows them to provide exceptional customer support. Thanks to our approach and technologies, over 1200 customers across the EU (including Notino, PPL, Rohlík, and others) have already embraced our solutions.

Imagine a workplace where every day brings opportunities for learning, growth, and innovation. A place where professionalism is combined with a friendly spirit, where every opinion matters, and where everyone has the chance to contribute to the overall success of the company, regardless of their position. This is what it’s like at Daktela. Join us and be part of a team that constantly pushes the boundaries of what is possible in the world of communication.

What awaits you with us?

• Technical support for customers and management of PBXs
• Resolving incidents and requests
• Analysis, debugging, monitoring, performance tuning
• Preparing PBXs and contact centres for new customers
• Technical consultation with customers, proposing solutions and their implementation
• Participation in implementation and development projects for customers

What you should have:

• Willingness to learn new things
• Experience with IT customer support is an advantage
• Strong customer orientation
• General knowledge of networks and network protocols
• Experience with Linux operating system is an advantage
• Experience and knowledge in VoIP and SIP are an advantage
• Experience with light programming and knowledge of call centre issues are an advantage
• Good communication skills, professional demeanour
• Independence
• English at a communicative level

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What will you get with us?

• Twice a year we distribute bonuses according to the company's profit
• New modern offices in OC Flóra
• Flexible working environment (Home-office)
• 5 weeks of holiday
• Sick days, meal contribution, multisport card

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