Who are we?
As a part of our Global Expansion strategy, we are looking for a Delivery & Support VoIP Engineer. At Daktela we are the disruptors of a $24B contact center industry. Our cloud powered contact center solution is changing the way our customers service their customers. It allows companies to easily process customer requests across many native communication channels – phone, email, web chat, SMS or social media. Our goal is to provide our customers with a complete all-in-one contact center solution including telecommunication and consulting services. We are fast and innovative and our company culture allows those that are driven and motivated to thrive. Our all intensive three-week training sets our reps up for success and they are able to close business faster.
We are trusted by more than 1200+ customers of various sizes and industries including the government. We have been chosen as a contact center platform by Czech government to help to fight the Covid19 pandemic and we are very proud of that!
Main responsibilities and duties:
- Provide technical consultations, deliver installations and support to new and existing customers of Daktela in Bulgaria
- Provide technical consultations, deliver installations and support to new and existing customers of Daktela Global’s other branches (HU,PL,SL, SRB, UK, RO or UAE)
- Daily cooperation with Country Manager RO and Support HQ team
- Weekly reporting to Country Manager RO/DAG
- Communicate customer feedback and suggest enhancements for Daktela system
Required:
- Work experience in IT, VoIP and/or Telecom solutions
- Linux work experience
- MySQL work experience is an advantage
- Knowledge of telecommunication industry (required)
- Knowledge of call center industry
- Experience with light programming or scripting is an advantage
- Bulgarian (native), English (fluent) – must – Romanian (conversational) is an advantage
- Driving license B
- Eager to learn new things, hands-on attitude
- Strong customer focus
- Good communication skills
Why you should join us:
- Twice a year we distribute bonuses based on the company’s profit and revenues.
- 4 weeks holidays
- Paid sick days
- Company laptop
- Flexible working hours
- Multicultural work environment
- We will provide you with all the necessary technology training & support to make you successful
- Remote working flexibility
- You will work with Google Apps, Slack, Productboard, Confluence, Asterisk, Git
