While global platforms mainly offer a well-known brand, Daktela brings specific advantages to your business.
All channels in one interface that your agents will love. Fewer clicks, more resolved requests.
When you need help, you talk to an expert who understands your language and market. No waiting, no complicated communication.
Thanks to an open API and built-in tools, Daktela adapts to you, not the other way around. Integrate what you need.
Keep all customer interactions—from calls to emails to social media—in one clear timeline. No more switching between apps.
Let artificial intelligence help you with routine tasks. It automatically suggests answers, summarizes long conversations, and analyzes customer sentiment.
Create your own dashboards and track key metrics in real time. Get the overview you need to make the right decisions.
The transition is usually very fast. Our implementation team will help you export your data and set up Daktela to ensure a smooth, outage-free migration – often within just a few days.
That’s one of our strengths. We offer full technical support in more than 10 languages, including Czech, Slovak, English, German, and Polish. Your team can communicate in the language they’re most comfortable with.
No problem. Daktela has an open API and many ready-made integrations. We can connect it with your existing CRM system, so your data stays synchronized and your agents have all the information they need in one place.
