Chalenge
With multiple departments relying on disconnected systems like Outlook and legacy voice platforms, Staircraft struggled to maintain visibility and consistent customer experiences as the business rapidly grew.
UK-based manufacturer Staircraft streamlined customer communications and empowered 132 users across eight departments by adopting Daktela’s unified platform, achieving higher service standards and operational visibility.
With multiple departments relying on disconnected systems like Outlook and legacy voice platforms, Staircraft struggled to maintain visibility and consistent customer experiences as the business rapidly grew.
Daktela implemented a unified communication platform integrating voice, email, CRM, and ticketing with Azure 2FA, enabling complete visibility, smarter workflows, and real-time SLA tracking.
“Daktela has become our central hub for communications, ticketing, and CRM. It gave us real-time visibility, helped reduce admin time from hours to minutes, and empowered teams to collaborate across departments. With full ownership after just one year, we’ve transformed the way we serve customers – faster, smarter, and with greater impact.”
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