Jira

Synchronises tickets from Daktela to Jira, including activities and comments. The integration is currently two-ways (Daktela ↔ Jira), keeping your Jira workspace updated with relevant service activity.

Setup Overview

1. Create an API token at id.atlassian.com
2. In Daktela, go to Manage > Integrations > Jira > Configure
3. Enter your Atlassian URL, API token, and account name, then click Authorise
4. Choose a Jira project, issue type, stage, and priority
5. Map Daktela ticket categories and custom fields to Jira
6. (Optional) Enable activity and comment sync

‍Go-Live Speed: Approx. 15-30 minutes, depending on setup and Jira access.

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