The AI emailbot classifies, responds to, prioritizes, and escalates more complex requests to human agents.
Instant responses 24/7. Lower costs. More time for your team to focus on complex inquiries. A better customer experience.
Handle up to 90% of incoming emails automatically — across multiple European languages. Faster responses, lower costs, and more time for your team to focus on complex, high-value interactions.
The emailbot reads incoming messages, recognises intent, and either responds directly or categorises the ticket and assigns the correct status. No manual sorting, no missed emails.
AI generates responses based on context — communication history, CRM data, knowledge base. Every email feels like it was written by a human. No template phrases.
The emailbot verifies the sender, looks up the order or ticket via API, and responds with specific information. Shipment status, resolution deadline, invoice — retrieved in real time, without any human involvement.
When the emailbot encounters a more complex request, it passes the email to an operator — with a suggested response and a conversation summary. The operator just checks and sends.
Dashboard overview: processed email counts, average response time, automation rate, most common topics. You always know what’s troubling your customers.
Up to 90% of routine emails — FAQs, order status queries, confirmations, and standard requests — can be resolved fully automatically. The remaining cases are escalated to a human agent with a suggested draft response, so nothing is lost.
Yes. Daktela AI Emailbot supports multiple European languages, enabling accurate automated responses to customers across international markets without any additional configuration.
Via API with your CRM, helpdesk, and e-commerce platform. During processing it can look up order status, verify the sender, retrieve ticket history, and update records in real time — all without human intervention.
Yes. Daktela AI Emailbot runs on Daktela’s own secure infrastructure within the EU, fully compliant with GDPR and European data protection standards.
