WebRTC (Web Real-Time Communication)

Explanation:

WebRTC is an open-source technology that enables real-time communication (such as voice, video, and data sharing) directly between browsers and devices without the need for plugins or third-party software. It is commonly used in call centers and customer support environments to facilitate instant communication through web browsers or mobile applications.

Best Practices:

• Ensure Compatibility Across Devices: Test WebRTC on various browsers and devices to ensure that all customers can access the service without technical issues.
• Optimize for Low Latency: Minimize latency and connection issues by using a stable internet connection and optimizing network settings for real-time communication.
• Implement Security Measures: Use encryption and secure protocols to protect the privacy of communications, as WebRTC can transmit sensitive customer data.
• Monitor Connection Quality: Regularly monitor connection quality, such as audio and video clarity, to ensure a smooth communication experience for both agents and customers.

How Daktela Can Help:

Daktela integrates WebRTC technology into its call center platform, allowing businesses to provide seamless real-time communication directly through the web browser. This eliminates the need for external plugins or software, making it easy for both customers and agents to connect instantly. Daktela's WebRTC solution is optimized for high-quality voice and video calls, ensuring that communication is clear and efficient. With real-time monitoring tools, businesses can track connection quality and make adjustments to improve the customer experience. Daktela also implements secure protocols, ensuring that all WebRTC interactions are protected and compliant with data privacy regulations.