MCP Server Integration

MCP Server for CCaaS Ticket & Activity InsightsThe MCP Server provides a secure, read-only interface for accessing data from the Contact Center as a Service (CCaaS) platform. It is designed to expose key operational information while ensuring system integrity and compliance.Key Capabilities:

• Read-Only Data Access: The server does not modify or write data, guaranteeing a safe integration layer for external systems.
• Ticket Visibility: Provides structured access to ticket data, including status, priority, assignment, and timeline, enabling advanced reporting and external analysis.
• Activity Insights: Surfaces detailed activity information such as customer interactions, agent updates, and workflow progress.
• System Integration: Acts as a bridge for analytics tools, monitoring platforms, or AI copilots that require a consistent and reliable feed of CCaaS operational data.

Use Cases:

• Generating real-time dashboards for ticket queues and customer interactions.
• Feeding data into AI assistants for faster support insights.
• Supporting compliance and auditing processes with read-only data streams.

Design Principles:

• Security-first: No write or update operations, minimizing integration risk.
• Scalable: Optimized for large volumes of tickets and activities.

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