Today’s customers don’t wait for business hours. They don’t care which channel is “easiest for your team.” They just want help — where they are, when they need it.
That could be an email. A live chat. A WhatsApp message. A Facebook comment. A text.
And sometimes, all of them — in one day.
Trying to manage this across disconnected tools? It’s a nightmare.
That’s why we built Daktela to be truly omnichannel. One platform. One interface. Every conversation — connected.
Let’s break down how Daktela makes it possible to manage all your digital customer care in one place — and why that changes everything.
With Daktela, your agents don’t have to jump between email inboxes, chat widgets, or social tools. Everything comes into one place — neatly organized and fully contextualized.
Supported channels include:
Result: No missed messages. No duplicated effort. Just smooth conversations.
Whether a customer starts in chat, follows up by email, and escalates via phone — Daktela connects the dots.
Agents can instantly see:
Result: Your team always has the full picture — and the customer never has to repeat themselves.
Messages don’t just flow in — they’re intelligently routed to the right agent or team based on:
Bonus: You can configure escalation rules, auto-responses, and queue settings per channel.
Each channel has unique strengths — and Daktela supports them natively within the platform.
Result: Full functionality — with zero context-switching.
Daktela’s real-time dashboards and historical reports give you a complete performance overview, across all channels.
Track KPIs like:
Result: Smarter staffing, faster insights, better customer care.
One inbox means:
Result: Customers get the same high-quality service — whether they email, chat, or message you on Instagram.
Multichannel is messy. Omnichannel is seamless.
With Daktela, your team can meet customers wherever they are — without juggling tools, losing context, or burning out. And your customers? They’ll just think, “Wow, that was easy.”
Let us show you how Daktela helps you deliver fast, consistent, and personal service across every channel — in one place.
